Service
Six reception jobs that no longer slip through the cracks
Velunda replies on WhatsApp and in your website chat, with your prices and your opening hours. Tap each case to see an example conversation.
Use cases
Out of hours
Hi, do you have a slot this week for a check-up?
Hi! I’m the clinic’s assistant. I have Wednesday at 10:00 or Thursday at 17:30. Which would you prefer?
Thursday
Done: Thursday at 17:30. I’ll remind you the day before.
Appointment created at 23:04 · €85
Example conversations with fictitious patients and staff.
Any given night
Drag the clock from 20:00 to 9:00
Example messages a clinic in Sant Gervasi might receive while it’s closed. Compare what happens with and without Velunda.
20:00Reception closed
€0
Works onWhatsAppYour website chatGoogleYour diary
Modules
Everything it does for your reception
The base plan arrives with Velunda 1.0, the version we’re building; the other modules come later. None of this is working with real clients yet.
Velunda 1.0 Base plan
- 24-hour assistantWhatsApp and your website chat, in each patient’s language.
- Connected diaryGoogle Calendar, Outlook, your software’s link or reserved slots.
- RemindersA reminder before the appointment, and cancelled slots filled again.
- ReactivationA monthly campaign, only to patients who have given consent.
- Google reviewsA request after the visit; low ratings reach you first.
- Emergencies and handoverYour team is alerted straight away when needed.
- Report in eurosAppointments, value and the 60-day guarantee, every month.
Later What we’ll add next
- Single inboxWhatsApp, website, Instagram, Facebook and email in one place, assigned to your team.
- Regular check-upsHygiene, check-up or orthodontics: a reminder and an appointment when it’s due.
- Treatment plan follow-upReminders, questions and financing options that you set up.
- Signed consentsGDPR and marketing communications, with an exportable record.
- Business reportOccupancy, empty hours, no-shows and where patients come from.
- Missed callsAn automatic WhatsApp to anyone you couldn’t answer.
- “Today” screenWhat your reception needs to do today, on one screen.
- Deposits and paymentsA deposit for the first visit and payment by WhatsApp, if you switch it on.
- Referrals and families“Bring a family member” and back-to-back appointments, with consent.
- ReputationAlerts for new reviews and draft replies that you approve.
- Delays and check-inA heads-up if you’re running late, and check-in with a QR code in the waiting room.
- Aftercare instructionsWritten and approved by your clinic, never improvised.
- Lab notice“Your prosthesis is ready, book your fitting.”
- Knowledge baseYour clinic’s insurers, protocols and frequently asked questions.
- Connection to your softwareAppointments and admin records kept in sync, if your software allows it.
- Anonymous benchmarkYour figures compared with the average for similar clinics.
Next
So how does it get started?
I set it up myself in 7 days. Your team doesn’t have to configure anything, and every month you see the results in euros.